Imagine creating AI-powered agents that not only respond to customer queries but also make proactive decisions, streamline workflows, and deliver personalized experiences—without writing endless lines of code. That’s the power of an AI Agent with Agentforce. Designed to integrate seamlessly…
Salesforce Flow Builder is now the preferred automation platform used by companies to build smarter workflows without heavy code. It gives admins and developers the power to automate processes, minimize manual work, and build end-to-end seamless user experiences across departments.…
The Salesforce Flows are now the foundation of today’s Salesforce automation, allowing teams to automate sophisticated processes without code. We will describe Flow Builder Salesforce, discuss the key types of flows and the fundamental concepts, include a tutorial on how…
Today’s consumers engage with companies through a variety of channels, gadgets, and touchpoints, resulting in a complicated web of behaviors that are difficult for traditional systems to monitor. Companies can no longer comprehend their consumers by using delayed data or…
Testing AI agents is more complicated than testing conventional software. Large language models (LLMs) drive these intelligent systems, which are built to respond, reason, and adapt to context. Their adaptability makes them both potent and surprising, particularly when slight changes…
Consider having a digital co-pilot, such as Salesforce GPT, that manages routine chores and helps your support and sales people make better decisions in real time. That’s precisely what Agentforce and Salesforce GPT (Einstein AI) offer. Agentforce concentrates on streamlining…
Salesforce customization and development trends are changing very fast. Businesses today are looking to innovate fast and provide robust digital experiences, and choosing between Low-Code vs Pro-Code in Salesforce development has never been more relevant. The drag and drop on…
Salesforce’s incorporation of Generative AI is transforming customer relationship management by increasing its intelligence, speed, and predictiveness. Manual methods are no longer the only method used by businesses. Rather, companies are adopting Salesforce development driven by AI to improve decision-making,…
The Salesforce Winter ’26 Release is set to strengthen trust, scale automation, and prepare orgs for agentic AI at the enterprise level. Anticipate significant advancements in Salesforce Service Cloud, Experience Cloud, and Data Cloud, a unified AI Data Platform vision,…
As customer needs evolve faster than ever before, the retail industry is undergoing tremendous change. Customers currently require customized, frictionless, and instant experiences instead of standard offers or delayed reactions. Agentic AI in retail is making a huge difference in…
Gaurav Kumar Singh, the CEO and Founder at AnavClouds Software Solutions, is an expert in delivering the best Salesforce CRM focused solutions. With a thorough knowledge of the Sales and Service Clouds, he has delivered business benefits to a variety of clients across verticals. He has over seven years of experience as a Salesforce Consultant, which has helped him gain expertise in unleashing the full potential of the world’s no. one CRM platform for business growth and customer satisfaction.
Prior to laying the foundation of AnavClouds Software, Gaurav worked as a Salesforce Consultant and Evangelist. He has hands-on experience in providing complete Sales and Service Cloud solutions, including strategy, set up, configuration, integration and implementation, data migration and support options.
Gaurav holds a Masters degree in Animation and VFX from a leading Canadian University. He is passionate about technology, business, innovations and the latest advancements happening around the world.
Visit his LinkedIn profile to know more about him.