Embed Customer Support Seamlessly into Mobile Apps and Websites with our Service Cloud Implementation and Support Services

We deliver instant and easy services through the Service Cloud Platform with our implementation and support services.

Service Cloud Implementation Services

Service Cloud enables customers to converse with agents – anywhere, anytime. The agents provide in-app mobile support with the help of tools of the likes of Embedded Service and Chat. Our Implementation and Support services help in the automatic routing of the right cases to the right agent.

We make use of Service Console for not only saving the precious time of the agents but improves their efficiency in terms of solving cases promptly, effectively and with higher proficiency. We aim to provide a 360-degree view of information from a single screen.

Our Integration services enable the agents to deliver intelligent services, starting from service history to prior customer sales. We connect the entire organization and help in faster resolution of cases by providing information  to the mobile employees on work orders, inventory and real-time collaboration, while on the go.

Our certified experts provide ways to enhance your employee productivity by providing personalized information from the mobile to the field with Field Service Lightning. Enabling your agents with faster resolution of cases and no requirement of escalation to the Sales Manager is our forte.

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Our Service Cloud Implementation and Support Services

Our implementation experts offer the following:

  • Resolve cases faster by agents with no requirement for escalation.
  • Build your branded community quickly and easily. Connect sales and service by importing data from any system, anywhere.
  • Integrate your entire knowledge base into the Service Console and website for the faster answering of agent’s queries or customer self-service.
  • Deliver seamless customer experience across all possible channels.
  • Resolve issues across a range of channels such as email, live chat, community portal, video chat, social channels etc with omnichannel routing.

Our implementation and support services ensure improved productivity of your team by moving to the Lightning experience platform. We can add features like knowledge and live agent chat to your mobile app with embedded services for mobile apps.

Features of Service Cloud Implementation and Support Services

Omni-channel

Deliver a seamless customer experience across multiple channels with our implementation services. Provide service agents with not only a simple interface but a rich set of information. Omni-channel routing makes it easy to access the right agents, resolving any issues across any channel used by your client.

Automate Case Management with Lightning Experience

Provide and Track excellent service with the easy to use Lightning interface. Automate case management with tools. Assign cases automatically and assign incoming cases to a queue, person, group of people through assignment rules.

Service Cloud Voice

Provide a 360-degree view of customers and the requests with the Service Cloud Voice on the Service Console. Get a personalized view of the customers and cases along with digital conversations with a virtual help desk.

Service Cloud Mobile

Allow agents to use mobile devices to offer personalized support with an internal connection for answering queries through a lightweight activity stream experience. Offer mobile co-browsing, mobile chat capability and other features.

Salesforce Knowledge

Provide a support tool for visitors, partners, clients and service agents with Salesforce Knowledge. Create and manage a knowledge base with company information and share this with the agents - as and when required.

Einstein Bots

Manage all the repetitive and boring tasks with Einstein bots with minimum human intervention. Handle all the routine tasks through the bots and enable the complex tasks to be handled by the agents. Save the precious time of your agents with bots gathering pre-chat information.

Service Cloud Implementation Solutions

Sales Cloud Consulting Services

Our expert Salesforce Consultants guide the clients on defining the business objectives of the clients and address the pain-points of your business. We help our customers in designing the customer service process with automated customer workflows.

Implementation Services

Our Sales Cloud consultants will determine the business goals and how they influence the success metrics and work for your business. They also plan out the engagement of your sales team with Sales Cloud.

Customization Services

Our experienced professionals have the knowhow to customize Service Cloud for your business. Help the agents by creating objects necessary for closure of cases by empowering with data that solve customer challenges.

Support Services

Our experts work 24 x 7 for a quick resolution of all the issues pertaining to Sales Cloud implementation services. We provide development and administrative services for our clients.

Why Choose Us?

Hire our experienced, certified professionals for:

  • Choose our certified consultants for faster resolution of customer issues.
  • Hire our certified and professional Consultants for providing best-in- class customer service for your clients.
  • We adhere to a fixed-price model with unlimited development.
  • Sign a non-disclosure agreement with all our clients for protection of all sensitive information.

Have a query on our Sales Cloud Implementation and Support Services? Want to know further?

You may request for a free consultation at: info@anavcloudsoftwares.com

What our Clients Say About Us?

For more than one year of close co-operation, we experience the team of AnavCloud Softwares as highly skilled and reliable. We appreciate the team’s friendly and professional...

Axel Boesche

CRM 360

AnavCloud Softwares made this project smooth. They are great in communication; they have showed their professionalism during the collaboration. Will highly recommend...

Hsiang Lee

CEO

Excellent work by AnavClouds Software and the team. This is my second project with them and I am very satisfied with the results. AnavCloud Softwares will always be my go to...

Faisal Khan

Director of Marketing, PIRS CAPITAL

Quick responses to our Salesforce needs with successful execution of our directives. Keeps in constant communication with our team...

Tanya Leach

CEO

I provided average requirements but developer was able to establish what I needed and successfully build and deploy. Prompt communication and quality work. I can strongly...

Phil Brigg

Director

People in AnavClouds Software are great listener they were able to understand my pain points and provided solution, which perfectly fitted in my...

Robert Pynes

CEO

With the help of their application development and integration services, the overall productivity in our company has increased considerably. Thank you for your great service and...

Jones Richard

Great communication and fair on budget. Did good work on a complex lightning project. Took longer than expected but communication was consistent and result was...

Clint Bundy

M.D.

These people are wonderful! They were able to clean up several legacy bugs in our system after just looking at it for a short amount of time – and it is a very complex...

Ryan Borcherdt

Ex CEO

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Frequently Asked Questions

What is a Salesforce Partner Company?
Salesforce has come out with a Partner Program that builds and grows successful businesses for achieving customer success. AppExchange is the leading enterprise cloud marketplace where Independent Software Vendors (ISVs) showcase solutions. Partners must accept the policies that they are subject to as a part of the Salesforce Partner Program Agreement (SPPA). This way they form part of the Partner Community. The types of partnership supported by Partner program are:
  • AppExchange (ISV) Partners
  • Consulting Partners
  • Resellers
An authorized agent from your organization must accept the SPPA, to enable logging into the partner community.
Why should I get the support for Salesforce instead of doing it myself?
Business-critical applications like Salesforce makes it easy for businesses to improve communication and facilitates the sharing of data between teams, customers, and the company. A Salesforce partner company can understand your business’s unique requirements and suggest suitable solutions for your business. So, hire a Salesforce certified partner company today, for a custom development solution that will meet all your future requirements and resolve your complex problems.
How can Salesforce solutions help my business grow?
Salesforce is known as the # 1 customer relationship management platform used by businesses of all sizes, all over the world. Salesforce solutions offer integrated services through sales, marketing and services with the Customer 360-degree platform. It helps your business to grow easily in the following ways:

Build and expand lead-generation networks

A reliable lead generation network can sustain your business for a long time. The AI-powered tool of Salesforce, Einstein can personalize and optimize lead generation strategies. It allows you to build the right lead generation strategies for driving your business growth. Opportunity Scoring takes the leads and finds the closest to conversion for closing more deals by your sales team.

Offer a Scalable Solution

A Salesforce solution is bound to be a scalable solution that meets the business requirements for years to come. A customized Salesforce solution will modify future needs.

Predict Customer Experiences

A Salesforce solution offers an integrated solution on a predictive marketing system that incorporates web, mobile, email and advertising platforms and helps to increase the conversion for your business.

Automate Marketing

An automated marketing solution displays the personal customer experience. A solution on Salesforce Marketing Cloud automates all stages of the customer journey and enables you to focus on other meaningful areas of business.
How much does it cost to hire a Salesforce certified expert?
It costs about $ 15 to 30/hour for hiring a Salesforce certified developer. A Salesforce Consultant may charge up to $ 45/hour. A Certified Salesforce Consultant has an average salary of $ 26 /hour. Please refer to the below link for further details:
What services does Salesforce Consulting Company provide?
A Salesforce Consulting company provides the following services as per business requirements. It offers cutting-edge Salesforce solutions that enable you to drive your business more smartly and efficiently for generating the ROI of your business. The services offered by them are:
  • Custom Development Services
  • Consulting Services on Salesforce Implementation
  • Dedicated Services on Salesforce Integration.

Custom Development services Enable you to achieve your business goals most efficiently with custom development service by a certified Salesforce company.

Consulting Services on Salesforce Implementation Offer a professional Salesforce implementation process through the Salesforce implementation experts that meets your business needs to serve the needs of your target audience and company.

Dedicated Services on Salesforce Integration Guide the most suitable integrations tools and best methods of integration for a seamless service with third-party software solutions.