Both new users and seasoned professionals may find the Salesforce ecosystem’s number of specialized terms, capabilities, and concepts intimidating. Knowing these concepts is crucial to working effectively, whether you’re integrating third-party systems, modifying the platform, or investigating automation solutions.
From fundamental objects and workflows to sophisticated development tools and APIs, this Salesforce Glossary compiles concise, understandable definitions of important terms. With this resource at your disposal, you can maximize Salesforce’s potent features, expedite onboarding, and improve communication.
An account is the basis of your client database and is much more than a record, according to the Salesforce description. It can represent a company, a person, a partner, or even a competitor. Each account contains essential information to aid in relationship management and provide a tailored customer experience, such as contact information, history of interactions, and transaction history.
Every interaction you have with your customers (e.g., calls, meetings, tasks, and emails) is logged as an activity in Salesforce. Activities create a collective history of engagement when associated with other records such as Accounts, Leads, or Opportunities. This mention of activities is necessary in any Salesforce introduction for a business audience because they facilitate relationship building and tracking communication among teams.
Salesforce has its own proprietary object-oriented programming language named Apex. The majority of use cases can be achieved by using one of the numerous out-of-the-box tools; however, Apex affords developers the flexibility to automate complex workflows, integrate Salesforce with other systems, and build custom business logic. Any search of the Salesforce glossary 2025 will require this term if one is trying to understand advanced customization.
Salesforce’s official marketplace, the AppExchange, offers thousands of pre-made apps, parts, and solutions. It is a useful tool for expanding your Salesforce capabilities without raising development costs because many of them are free, especially for people who are new to the platform and are searching for beginner Salesforce definitions.
The primary location for Salesforce partners to publish their apps and solutions is an AppExchange Publishing Organization (APO). It unifies all listings into a single, consistent brand identity by connecting development organizations under a single profile.
Approval Steps specify the steps a record takes in Salesforce’s approval process. They assist businesses in maintaining consistent and effective processes by deciding who gets approval requests, what happens if a request is denied, and the criteria for advancement.
An Archived Article is a piece of knowledge base material that can still be accessed, modified, and managed internally but is no longer accessible to customers. Only the most recent information is kept available to the public by either manually or automatically archiving articles when they expire.
In Salesforce, an Auto-Response Rule is a collection of criteria that triggers automated email responses to leads or cases. For instance, a consumer who asks a question through a Web-to-Lead form or an Email-to-Case form is promptly acknowledged, ensuring prompt and reliable contact.
According to the Salesforce terminology, a batch is a collection of records processed collectively via the Bulk API, usually in CSV, XML, or JSON format. Salesforce processes each batch independently when you create a job with one or more batches. For companies handling massive amounts of data, this method saves time by decreasing manual labor and increasing productivity.
In Salesforce community forums, a Best Answer is the response marked as the most helpful and accurate for a posted question. It appears at the top, making it easy for others to find reliable solutions quickly. For Salesforce definitions for beginners, this term is particularly useful for understanding how community knowledge is shared and validated.
The Best Case Amount in Salesforce forecasting represents the highest possible revenue you or your team could generate in a set period, such as a month or quarter. It’s an optimistic figure used in planning to estimate maximum potential earnings under favorable conditions.
Boolean Operators like AND and OR are used in Salesforce reports to refine filters and search criteria. For example, AND ensures all conditions are met, while OR includes results that meet at least one condition. In this business-friendly Salesforce guide, Boolean Operators are key to mastering precise data analysis.
Bulk API 2.0 is Salesforce’s REST-based API built for processing massive datasets quickly. It can insert, update, delete, or query millions of records in the background without slowing down everyday operations. As part of the Salesforce glossary 2025, this is a vital term for organizations handling high-volume data tasks.
Similar to a customer care ticket, a case in Salesforce records the specifics of a client’s problem, comment, or inquiry. It can be generated automatically by web forms, email, or social media, or manually by agents, and it keeps track of each stage of the resolution process. This guarantees that client issues are noted and effectively fixed.
Chatter is an enterprise collaboration platform from Salesforce that works similarly to a private social network within your company. Without depending only on email or meetings, it enables teams to track records, communicate updates, trade files, and form groups, keeping everyone in sync.
According to the business-friendly Salesforce guide, a Contact is a person who is associated with an Account, like a partner, customer, or lead. Essential information such as job title, phone number, and email address is stored in each contact record, facilitating teams’ access to correct information as needed.
Campaign ROI measures the profitability of a marketing campaign in Salesforce. It’s calculated by subtracting campaign costs from the total value of closed opportunities, then dividing by the cost. This percentage shows whether your marketing efforts are generating a worthwhile return.
A Solution Category is a label used to organize related solutions in Salesforce. It helps support teams locate answers quickly and allows customers to browse solutions in a self-service portal without unnecessary searching.
The Chat Window is a real-time messaging interface where customers can connect instantly with support agents. Accessible through a simple click on your website, it speeds up resolutions and offers a more convenient experience than phone or email.
Chatlets are small, specialized applications embedded in the Salesforce chat console. They can display visitor information, integrate with Salesforce Knowledge, or offer quick-reference tools to help agents deliver faster, more personalized support.
A Salesforce dashboard is a visual command center for your company. It draws information from reports and displays it in tables, charts, and graphs to provide decision-makers with an accurate view of performance. It allows you to track goals, identify trends, and do something about fixing issues before they become issues, all of which are key terms in the Salesforce Lexicon 2025 for anyone who is monitoring their business health.
Large quantities of Salesforce data can be exported, imported, updated, or deleted using the powerful client application Data Loader. It is faster than the Data Import Wizard in importing from CSV files and is best suited for operations like migrations, cleanups, and backups.
A Salesforce developer is responsible for creating custom features, apps, and connectors. They create the user interface and backend logic using tools for Salesforce like Apex, Visualforce, and Lightning Web Components to allow the application to be appropriate for specific business requirements.
Dynamic forms provide flexibility on Salesforce record pages to show or hide fields and sections based on predefined conditions. It makes layouts more organized, improves the user experience, and allows users to see only information pertinent to their job roles.
Salesforce secures sensitive information through robust encryption policies that encrypt such information into ciphertext, for instance. AES 256-bit encrypts data at rest and in transit, completely securing it in motion for security-and-compliance-focused organizations.
Data Encryption Keys are at the heart of Salesforce Shield Platform Encryption. They combine Salesforce’s master secrets with an organization’s unique tenant secrets, creating a layered security approach for encrypting and decrypting confidential data.
In Salesforce Ideas, the Demote action lets you lower the score of a suggestion you don’t support. This keeps the most relevant and valuable ideas prioritized while filtering out less useful ones.
A Dependency in Salesforce refers to a relationship where one object or component relies on another. This could involve required fields, parent-child relationships, or even deployment order when moving configurations between environments.
Email Approval Response lets users approve or reject requests simply by replying to an email notification. This means important business decisions don’t have to wait—you can respond directly from your inbox without logging into Salesforce.
When specific things happen in Salesforce, such as updates in Chatter, an email notification is issued. By adjusting which actions result in notifications, you can make sure you’re always informed about the most important occurrences.
A pre-made message used for efficiency and consistency is called an email template. Templates save time while maintaining professional communication, whether it’s for a customer service request acknowledgement or a welcome letter to new hires. They can be made in HTML, text, or custom formats and customized with merge fields.
Your data is secure even when it is saved on disk if it is encrypted while it is at rest. This helps to uphold security and compliance standards in Salesforce and applies to database fields, documents, files, attachments, and archived data.
Salesforce can lock and unlock your encrypted data using an encryption key. Salesforce makes sure sensitive data is safe by using AES 256-bit encryption to prevent unwanted access.
An Entitlement defines the level of support your customers are eligible to receive. This could be based on their account, a purchased product, or a service contract. Entitlements ensure that cases are handled according to the customer’s specific service agreement.
An Entitlement Contact is a designated individual—often a named caller—who can receive customer support. They’re linked to specific entitlements and can be found in the Entitlements related list on their contact record.
An organized timeline that outlines the stages (or milestones) your team must accomplish to resolve a case is called an entitlement process. It guarantees that your support staff delivers a consistent client experience by meeting the promised service levels.
Similar to a box on a form, a field in Salesforce is a single piece of data kept in a record. Data, including names, addresses, dates, and status updates, is recorded in fields. They can be standard or tailored to your company’s requirements. Each Salesforce object, including Contacts, Accounts, and Opportunities, has a unique collection of fields that hold pertinent information about that record.
Salesforce’s Flow is a potent point-and-click automation tool that lets you create and manage intricate business procedures without knowing any code. You may automate repetitive activities, send notifications, update information, and interface with other systems with Flows. Flows are a key component of any Salesforce automation lexicon since they allow even non-developers to design complex workflows.
The records and fields that can be followed in Chatter feeds are determined by Salesforce Feed Tracking. When enabled, users can view updates on records they follow whenever tracked fields change. Teams can keep informed about significant changes without having to constantly check by using this tool.
Field-Level Help enables Salesforce administrators to provide personalized help text to any standard or custom field. By hovering over the help icon, users can obtain this assistance, which makes it simpler to comprehend how to use a specific field.
Determines whether a Salesforce field is read-only, editable, hidden, or visible to particular users. It permits users to access only the information they require while guaranteeing the protection of sensitive data.
A filter known as a “field dependency” modifies the values that are available in one picklist according to the value that has been selected in another field. Users are guaranteed to view only legitimate options thanks to this dynamic filtering, which keeps data relevant.
A grouping of fields that can be utilized in Visualforce pages is called a Field Set. For instance, a Contact’s first name, middle name, last name, and work title could all be included in the field set. Administrators can quickly change the fields displayed on a page by updating field sets without modifying the code.
Generate Orders in Salesforce refers to a set of flow templates that help sales teams automatically create orders from opportunities or quotes. These templates can also generate contracts and link orders to those contracts. By automating order creation, businesses can streamline their sales process and reduce manual work.
A Get Request occurs when a user opens a Visualforce page by entering a URL, clicking a link, or pressing a button. It’s essentially the first step in retrieving a page’s content from Salesforce’s servers.
Getter Methods in Salesforce are functions that return specific values, often used by developers to display database records or calculated results in Visualforce pages. They work alongside Setter Methods to manage and present data effectively.
Global Search is the main search feature in Salesforce, accessible from the header. It allows users to search across multiple records, objects, and fields. Salesforce automatically prioritizes results based on which objects you use most frequently, ensuring faster access to relevant data.
A Global Variable in Salesforce is a special merge field used to reference data across your organization. In Apex, it can also refer to a method access modifier, allowing that method to be accessed outside the application, either through the SOAP API or other Apex code.
In Salesforce, the Half-life setting controls how quickly older ideas drop in ranking on the Popular Ideas subtab. This ensures that fresh ideas with recent votes get more visibility. A shorter half-life moves older ideas down faster, while a longer half-life keeps them visible for more time. The setting applies to all zones in your organization.
A Hardware Security Module (HSM) is a specialized device that handles cryptography processes and key management for authentication. In Salesforce Shield Platform Encryption, HSMs generate and store secret material, and run the functions that create encryption keys. These keys are used to encrypt and decrypt your organization’s sensitive data.
Hierarchy Custom Settings in Salesforce allow you to personalize configurations for specific profiles or users through built-in hierarchical logic. The system checks organization-level, profile-level, and user-level settings, always returning the most specific value. User settings override profile settings, which override organization settings.
The Highlights Panel is a customizable section, up to four columns and two rows, that appears at the top of every primary tab in the Salesforce console. It gives users a quick view of the most important record details without scrolling through the entire page.
A Home Organization in Salesforce is the primary org used when retrieving components to your local file system. For Salesforce extensions in Visual Studio Code, it’s the org used to create a project. For the Ant Migration Tool, it’s the server specified in the build.properties file when retrieving components.
In Salesforce, an Idea is a suggestion shared by members of an Ideas community, organized into specific zones. For example, a zone called “Ideas for car features” might include a submission titled “Insulated cup holders that keep your beverage hot or cold.” Another zone, like “Ideas for employee benefits,” could feature ideas such as “On-site daycare for staff.”
The Salesforce IdeaExchange is the always-on feedback platform where the Trailblazer Community connects directly with Salesforce product managers. It’s the central hub for posting ideas, voting on others’ suggestions, and shaping the future of Salesforce products and experiences.
Integration Testing in Salesforce is the software testing phase where individual components, applications, or customizations are combined and tested as a unified group. This step follows unit testing and comes before system testing, ensuring that integrated features work together as intended.
An Integration User is a Salesforce user profile that is solely focused on system integrations or client applications. This account facilitates the management and security of automatic data transfers between Salesforce and external systems and is frequently utilized in SOAP API scenarios.
Without leaving Salesforce or visiting new tabs, users may immediately take note of important facts about the record they’re working on in the Interaction Log, a workspace within the console. Administrators can add particular task fields to these logs, which are kept in the Activity History related list.
Knowledge is a robust feature of Salesforce that enables companies to generate, arrange, and distribute knowledge to clients or internal teams. It makes it possible to create a searchable knowledge base with articles, frequently asked questions, and troubleshooting instructions. Customers and support teams may obtain precise answers and solutions more quickly with the use of these resources, which can be disseminated via a variety of platforms. Because of this, Salesforce Knowledge is a crucial tool for raising customer happiness and service effectiveness.
Key Tenant Secret Rotation refers to the process of generating a new tenant secret and archiving the previously active one. The active secret is used for both encryption and decryption, while archived secrets are kept only for decryption until all data is re-encrypted with the new key. This process is critical for maintaining Salesforce data security.
A Knowledge Agent is a specific type of Salesforce user who consumes articles within the internal Salesforce Knowledge app. While they can search for and view content in the Articles tab, they do not have permissions to create, edit, or manage articles. This role ensures controlled access while enabling efficient information retrieval.
The Knowledge Sidebar is a feature in the Salesforce console that displays relevant article titles from your knowledge base while working on a case. It automatically matches keywords from the case’s Subject field with available articles, helping users find solutions faster. This tool appears only for Salesforce Knowledge users and must be configured by an administrator.
A lead in Salesforce is a prospective client or customer who has expressed interest in your offering. Marketing efforts, website queries, events, and other engagement activities are common ways to create leads. Leads stores information, including contact details, firm name, and lead source, just like Accounts does. The sales process is still in its early phases for a lead, though. After qualifying, it can be moved into the active sales pipeline and transformed into an Account, Contact, and Opportunity.
In Salesforce, displaying records that fit particular criteria can be customized using a List View. It enables users to examine, sort, and filter only the records that are most pertinent to their job. A sales team might, for example, design a list view that only displays open opportunities or active accounts. List views can be customized to give users easy access to commonly used data, increasing productivity and concentration.
Every user who downloads your managed package can track sales leads and accounts using the License Management Application (LMA), a free Salesforce AppExchange service. It makes managing client relationships and product licensing simpler by giving you real-time information into who is using your application.
The Salesforce organization used to keep an eye on every user who installs your program is called a License Management Organization (LMO). It tracks installs, uninstalls, and upgrades in tandem with the License Management Application (LMA). Notifications of these events are automatically sent to the LMO, enabling you to efficiently manage licenses and inform clients. An LMO might be an Enterprise, Unlimited, Performance, or Developer Edition organization.
In Salesforce, Mail Merge is the process of creating personalized Microsoft® Word documents—such as letters or proposals—by pulling data directly from your records. The content is based on a predefined template that contains merge fields, which automatically insert information like a contact’s name, company, or address. This feature is often used for reaching out to Leads or Contacts in a consistent yet personalized way.
A Major Release in Salesforce refers to a significant version update of a managed package. These releases involve increasing both the major and minor version numbers, introducing new features, enhancements, or changes to existing functionality.
An add-on that increases the functionality of an already-existing managed package is called a managed package extension. It cannot be installed until the original managed package is already installed because it depends on the core package to work.
The Manifest File, also referred to as package.xml, is used in Salesforce development to list the metadata components that need to be retrieved or deployed when utilizing the Metadata API. Tools like the Ant Migration Tool and Salesforce Extensions for Visual Studio Code also leverage it to make sure that only the designated components are transferred between environments.
A record owner can provide some people read or modify access to a record that they otherwise wouldn’t be able to see by using manual sharing. Making deviations to current sharing guidelines without altering the organization-wide settings is made possible by this record-level access control.
In Salesforce, a named credential is a streamlined method of managing and storing a callout endpoint’s URL and necessary authentication information. To ensure consistency and security, you can define authentication once in a named credential and then refer to it anytime you make authenticated callouts, eliminating the need to handle authentication for every callout manually.
Using metadata settings, a native application is developed wholly within the Salesforce Lightning Platform. It is simpler to administer, scale, and protect because it only uses Salesforce’s infrastructure and doesn’t require any outside services to function.
In Salesforce Classic console, a Navigation Tab is a tab with a dropdown menu that allows users to quickly access and view different object home pages. This feature helps users navigate efficiently between various parts of the console without leaving the current workspace.
A proposal made for a new client—typically one who is utilizing a trial version of Salesforce and wishes to buy seats or associated products—is known as a “new business quote.” It describes the costs, conditions, and information unique to onboarding a new customer.
Like a table in a database, an object in Salesforce is just a container for data storage. Every object is composed of fields and records that record data pertinent to your company. By default, Salesforce offers Standard Objects like Accounts and Contacts, but it is also possible to construct Custom Objects to meet specific business requirements.
From the initial contact until the last closing phase, an opportunity to monitor a possible sale or transaction. It contains information about the negotiating period, projected close date, deal value, and winning likelihood. Sales teams have a comprehensive picture of revenue streams since opportunities are frequently connected to accounts and contacts.
The ability of a user to access, create, edit, or remove a complete object in Salesforce is governed by object-level security. In order to protect sensitive data, administrators utilize these rights to conceal items from unauthorized users.
An OData Producer is a remote data provider that makes externally stored data accessible via the Open Data Protocol (OData). Organizations can define external objects to map and use that data within Salesforce and link to OData producers via Salesforce Connect.
A Salesforce service routing tool called Omni-Channel routes incoming work items, including cases, leads, or chats, to the most available and qualified agent. It guarantees quicker reaction times and effective job distribution.
An application service provider-hosted file that can be viewed online is called a “on-demand document.” Examples of services that provide real-time accessibility without saving files locally are Google Docs.
The arrangement of fields, linked lists, buttons, and other elements on a record detail page in Salesforce is specified by the Page Layout. It regulates how the user sees the data, making sure that only the information that is most pertinent to their role or procedure is shown. Workflows are streamlined and efficiency is increased by this customisation.
A set of settings and permissions that grant users access outside their profile is called a permission set. It is a versatile tool for handling exceptions or short-term access requirements since it is perfect for granting special rights without changing a user’s primary profile.
Partner Accounts in Salesforce are accounts managed by channel managers to oversee partner organizations, partner users, and their activities. They’re essential for managing relationships in a partner community or partner portal.
The Partner Portal is a secure web-based gateway that allows partner users to log into Salesforce without accessing the full internal system. It supports collaboration, deal registration, and lead sharing.
A Partner Role defines the specific role a partner account plays in a sales deal. This designation appears on the Partners related list for an account or opportunity, helping teams understand responsibilities in joint selling efforts.
A Partner User is an external Salesforce user tied to a specific partner account. They have limited data access and work through a Partner Portal to sell products or services via indirect channels.
A Quantity Schedule in Salesforce specifies the dates, number of units, and installments for billing or shipping a product. Organizations can tailor schedules to their needs, making them useful for subscription products or staged deliveries. This feature is available in Enterprise, Unlimited, Performance, and Developer Editions.
Quantity Forecasting involves predicting future sales based on the projected number of units sold. It’s a valuable tool for sales teams aiming to plan inventory, production, and revenue expectations accurately.
In Salesforce forecasting, Quantity Without Adjustments is the sum of a person’s owned quantity opportunities plus their subordinates’ opportunities, without any manual changes. It reflects a raw, unaltered forecast value.
A Record is a single instance of a Salesforce object, such as a specific contact, account, or opportunity. For example, “John Jones” could be a contact record in the system.
A Salesforce record’s ownership, contact information, and business facts are all displayed in depth on the Record depth Page. It gives users a thorough picture so they can effectively access and manage records.
The records that a user can access or alter within an object are determined by record-level security. This enables businesses to safeguard private data while still allowing authorized individuals the access they require.
Regardless of field-level security or sharing settings, Record Locking stops a Salesforce record from being modified. Only administrators can make changes to records that are automatically locked while they are awaiting approval.
Every Salesforce object has a standard field called Record Name. It serves as a clickable link to the record’s detail view and can be either text or an autonumber. It facilitates users’ ability to locate and retrieve records quickly, although it need not be unique.
A Record Type controls the available picklist values and page layouts for certain records. Admins can associate record types with specific profiles to display only relevant options for different user roles.
Salesforce Connect allows you to work with data stored outside your Salesforce org, such as records from an ERP system or another Salesforce org. It represents this external data as external objects and retrieves it in real time through web service callouts. This enables seamless integration without the need for complex data migrations.
The Salesforce Console is built for high-speed, high-volume work environments. It helps users quickly find, update, and create records, with all relevant data and related items displayed as tabs in a single screen. This design boosts efficiency and streamlines workflows.
The Salesforce Console Integration Toolkit is an API that enables developers to extend the Salesforce Classic console’s capabilities. Using browsers as clients, it lets administrators display pages as tabs and integrate custom business processes directly into the console.
Developers can utilize the SOAP API straight from Microsoft Office programs with the Salesforce Office Toolkit plug-in. It makes Office-based solutions and establishing integrations easier, allowing data access and updates without requiring users to abandon their accustomed Office tools.
For training, testing, and development purposes, a sandbox is a duplicate of your Salesforce production environment. Teams may safely experiment without harming live data thanks to its content and capacity, which vary depending on the type of sandbox and production edition.
According to the Salesforce Glossary, a tab is a feature that facilitates user movement within an application. Every tab acts as the starting point for examining, modifying, or adding details about a particular object. When a tab is clicked, its home page is displayed, which may show information from a Visualforce page, a web page, or a Salesforce object. To efficiently organize and retrieve information, tabs are essential.
A Test Method in Apex is designed to verify whether specific code works as intended. These methods take no arguments, don’t commit data to the database, and can be executed through the runTests() system method—either via command line or in an IDE like Salesforce extensions for Visual Studio Code. Testing is a crucial part of Salesforce development best practices.
A Time-Dependent Workflow Action runs when a workflow rule’s criteria are met and a set time trigger is reached. This allows Salesforce automation to execute specific tasks—like sending follow-up emails—based on defined time intervals.
According to the Salesforce Glossary, a time trigger is an event that begins at a predetermined time, like seven days prior to the closing date of an opportunity. Before a milestone deadline, for instance, it can send the account manager an automated email reminder.
A Transaction in Salesforce refers to a financial adjustment to an account, recorded through invoices or credit memos. In the context of Salesforce Billing or e-commerce integrations, transactions track purchases, refunds, and other account activities.
A unit test, according to the Salesforce Glossary, is the smallest tested component of an application, usually a single method, meant to confirm that a particular piece of code functions as intended. Developers may maintain excellent code quality and make sure that changes don’t cause new problems by using unit tests.
Unlimited Edition is Salesforce’s most comprehensive offering, built on the Lightning Platform to maximize success across the entire enterprise. It provides advanced customization, expanded storage, and premium support to meet complex business needs.
An Unmanaged Package in Salesforce is a package that the developer cannot upgrade or control after distribution. These packages are often used for sharing open-source or sample code that recipients can customize freely.
An Upgrade refers to a quote for Salesforce customers who want to move to a higher Salesforce Edition—unlocking more features, scalability, and support.
Upgrading a package means installing a newer version of a managed package (non-beta). This allows organizations to gain new features, improvements, and bug fixes while keeping existing configurations intact.
In the Salesforce Glossary, Uploading a package is the process of creating an installation URL so that other Salesforce users can install it. Once uploaded, the package can also be published on AppExchange for broader distribution.
According to the Salesforce Glossary, a validation rule is used to guarantee data integrity by blocking the saving of a record if it does not satisfy specified criteria. These guidelines support the preservation of high-quality, accurate, and consistent data throughout the Salesforce platform.
A version is a number that indicates when a Salesforce item—such as Visualforce pages, Apex classes, triggers, fields, or API objects—was released. Version management facilitates compatibility maintenance, change tracking, and seamless upgrades.
The phases that a Visualforce page goes through during execution—from creation and rendering to destruction in a user session—are specified by the Visualforce Lifecycle. It is essential to comprehend this lifecycle to maximize user experience and performance.
A custom web page in Salesforce made with Visualforce markup is called a Visualforce Page. It can be produced as HTML, PDF, or email attachments and can show, edit, or record data. For effective processing, these pages frequently adhere to particular Visualforce Lifecycle stages.
In the Salesforce Glossary, Web Direct Leads describe leads generated when a user directly types or bookmarks your website’s URL and submits a Web-to-Lead form with Salesforce tracking enabled. This helps businesses measure direct engagement from their site visitors.
Even though two programs utilize different platforms or programming languages, they can nonetheless share data over the Internet thanks to Web Services. Web services are supported by Salesforce to provide smooth system-to-system communication.
A WebService Method is an Apex method or variable defined in a global class that can be accessed by external systems, enabling integrations and data sharing with third-party applications.
Salesforce’s original application programming interface (API) for accessing organizational data is called Web Services. Salesforce can be integrated with other systems by developers via SOAP, REST, or Bulk APIs.
In the Salesforce Glossary, a Workflow Action is a task automatically triggered when the conditions of a workflow rule are met. Examples include sending an email alert, updating a field, creating a task, or sending an outbound message.
The navigation of Salesforce is greatly aided by an understanding of its vocabulary. This Salesforce Glossary is a handy reference, helping to decipher unfamiliar words, define technical parlance, and find the appropriate resources to meet business needs.
With Salesforce growing, knowing its jargon helps one make the best use of new features. After one is ready to move from learning to doing, professional Salesforce development services can be utilized to customize, automate, and optimize the platform to maximize its usage.
At AnavClouds Software Solutions, we offer tailored Salesforce solutions that dileliver measurable results. You might need development, integration, or maintenance support, and our certified experts are at your service to assist you in maximizing your Salesforce investment. Get in touch with us today to take your Salesforce to the next level.