An extensive guide to Salesforce Service Cloud
Salesforce is a popular CRM platform that is used to connect information and people. The sales force service cloud allows the users to streamline workflows and automate service processes. The major purpose is to encourage the development of one on one marketing relations with the customers across various channels and on various devices. A service cloud is designed to listen and respond to customers across various social media platforms and automatically route cases to appropriate agent.
A Salesforce service cloud is a preferable option for the companies who deeply care about customer service. The customers are always up with questions whether you are in B2B or B2C business. The salesforce service cloud will help you to track these queries and solving these issues effectively. This is not the only thing a service cloud will do for you rather there are many other ways in which it will help you in providing a better customer experience:
With a service cloud you can rest assured that your data is kept safe and secure. This is so because a service cloud follows a multi-layer approach to protect the information that is important for the business.
Enhances agent productivity:
With the help of a service cloud, an agent can work from anywhere. This is due to the availability of easy management options that not only improves the agent’s productivity but also diminishes the overhead cost.
Better customer experience:
The use of a service cloud is the key to deliver better customer experience through live agents. It contributes to increasing the customer satisfaction, loyalty and customer retention and increasing lifetime value and leading to repeating the business from existing customers.
Leverage social media platforms:
With the help of a service cloud one can easily connect with the customers on social media platforms such as Twitter and Facebook in real time.
Overall we can say that the Salesforce Service Cloud not only helps in delivering a better customer experience but also helps in improving the operational processes of various businesses. We at AnavCloud Software, work to provide the best service cloud interface for businesses. In order to get your own service cloud feel free to contact us on +91-8588852503, +91-7742029535.