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Enhance the CRM Experience With Collaboration, Chat, and Work-From-Anywhere Technology

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  • December 14th, 2020
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Covid-19 pandemic has changed the future of the workforce in various organizations. This pandemic has changed the entire work life as work from home is now a new option for many people from various countries. A cloud-based customer relationship (CRM) software such as Salesforce CRM is the only option as it enables us to improve our productivity levels.

However, keeping in mind that during post-pandemic stages the work-from-anywhere culture still plays an important role in the digital landscape, Salesforce has introduced the Salesforce Anywhere.

Bret Taylor, President and COO Salesforce said that the “The COVID-19 crisis has taught us that companies must be able to sell, service, market and collaborate from anywhere, and that won’t change in a post-pandemic world”.

Salesforce Anywhere is the new option as it brings together powerful technologies that enable the various organizations to reach new levels of productivity and customer success. In the post-pandemic stages, to ensure the success of the team collaboration plays an important role.

What are the Benefits of Salesforce Anywhere?

Through Salesforce Anywhere app, your organization can get the right insights, alerts, offers real-time collaboration with the Salesforce CRM, the top CRM in the world on any device. It is of critical importance to share information in real-time along with digital collaboration.

Here are some of the benefits of Salesforce Anywhere:

  • Sell, service and market from Anywhere
  • Real-time Collaboration
  • Work from Anywhere
  • Data from Anywhere
  • Reskilling from Anywhere

Sell, Service and Market

Salesforce CRM comes with an integrated Customer 360-degree platform that delivers a single source of truth for all functions across your organizations- sales, marketing, service etc. – harnessing the power of the cloud, AI, social, and mobile. It enables the teams of your team to provide personalized experiences that help to build, enduring, loyal customer base. It is about customer success from anywhere, and that appears in the form of new innovative features of Salesforce Customer 360 such as Einstein Call coaching and Service Cloud Voice.

Real-time Collaboration

Collaboration is the key to your organization’s success story and this applies more to the work-from-anywhere environment. Salesforce Anywhere offers a collaborative experience with a mobile app and a deep Lighting integration. It renders the experience through the real-time actionable insights, 1:1 interactions, suggested actions in the context documents and spreadsheets.

Salesforce CRM comes with easy-to-use collaborative tools that enable your team to share valuable account-related insights as well as new activities with the other team members, from anywhere. Since the chat is embedded within Salesforce, your team can access Salesforce data from where the data resides.

Work from Anywhere

IT support is increasingly becoming complex due to remote workforce and with an increase in workload. A new type of service solution is the need of the hour, Salesforce offers unified endpoint management that can develop an employee service solution, suited for the work-from-anywhere. It ensures the success of your employees, from anywhere, the solution exercises control over all devices and services in the organization’s network.

Work-from-anywhere employee experience is so important that creating new apps and services for empowering the distributed workforce. The employees need the tools to get their work done, from anywhere. Employee Data Model is a new set of standard objects and fields, that helps to accelerate the employee application development. The Employee Data model appears in the work.com product of Salesforce CRM. The Work.com Workplace Command Center helps to capture and then centralize important information that offers guidance to your business on reopening.

Data from Anywhere

Customers can use API-led connectivity with Mulesoft to integrate data from disparate sources and easily access data. Organizations can visualize data from any source and derive valuable insights based on reliable data with Tableau. This enables quick decision-making, from nowhere. Salesforce, along with Mulesoft and Tableau bring Covid-19 data together with free tools to offer guidance to workout return-to-work strategies for running the projects.

Reskilling from Anywhere

Reskilling of the digital workforce is important as organizations are desperate for the employees to acquire skills as quickly as possible. Salesforce’s free online learning platform of the Trailhead offers a free online learning platform to allow the Salesforce professionals to acquire in-demand skills.

New Einstein Recommendations for the trailhead can use Salesforce’s AI that provides a personalized, intelligent learning experience, catering to the career goals of individuals. Trailhead GO offers a mobile app, and on the desktop also. The learners acquire a badge, on completion of a course. The recommendations become smarter and more tailored.


Salesforce CRM offers cloud-based CRM software that enables us to improve our productivity levels. In the digital landscape, when work-from-home is an option, even during the post-Covid landscape. This is the reason for which Salesforce has introduced the Salesforce Anywhere.

Salesforce Anywhere offers a CRM experience, with the right insights, alerts and real-time collaboration with the Salesforce CRM. Salesforce Anywhere has various benefits such as work from anywhere, real-time collaboration, data from anywhere and reskilling from anywhere. Reskilling the workforce is a necessity in today’s world, and Salesforce offers the Trailhead platform, to enable continuous learning on both desktop and mobile apps.

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