Our client is one of the largest Dental Services Companies in the US providing all types of dental services. It has millions of customers all over the world. It offers teeth devices to the clients from home, without visiting the dental offices. It has a network of referral and affiliate dentists and Orthodontists. It offers high-quality teeth devices such as aligners and retainers with certified dental technicians.
Problems & Challenges
If they would have chosen a different company and a different technology then the project would have taken 6 or 7 months. But, while choosing a Salesforce Certified Partner like AnavClouds they managed to complete the same project within a month.
Here are the challenges that we faced in the project:
- Adding consolidated conversation threads for each email, case and other custom objects in chronological order along with their icons.
- For each conversation, there should be options for “reply”, “reply all” and “forward”.
- There should be functionality for inbound and outbound emails/messages.
Instead of Salesforce standard functionality, we implemented custom Lightning components to meet the client’s requirements.
Technology: Lightning Component, Apex class.
- The client wanted to view all the conversations for his customers in a single place irrespective of customers creating cases or sending direct emails or conversing while doing transactions/orders, without navigating to multiple pages to view customer activities.
- View the activities/conversations for any of his customers in a collaborative manner and in chronological order.
So we have implemented a custom component which will fetch all the activities/conversation of any customer from all the places and with visibility at one place – in chronological order. We have used different icons to see through which platform he has communicated.
What our Clients Say About Us?
For more than one year of close co-operation, we experience the team of AnavCloud Softwares as highly skilled and reliable. We appreciate the team’s friendly and professional...
Axel BoescheCRM 360
AnavCloud Softwares made this project smooth. They are great in communication; they have showed their professionalism during the collaboration. Will highly recommend...
Excellent work by AnavClouds Software and the team. This is my second project with them and I am very satisfied with the results. AnavCloud Softwares will always be my go to...
Faisal KhanDirector of Marketing, PIRS CAPITAL
Quick responses to our Salesforce needs with successful execution of our directives. Keeps in constant communication with our team...
I provided average requirements but developer was able to establish what I needed and successfully build and deploy. Prompt communication and quality work. I can strongly...
People in AnavClouds Software are great listener they were able to understand my pain points and provided solution, which perfectly fitted in my...
With the help of their application development and integration services, the overall productivity in our company has increased considerably. Thank you for your great service and...
Great communication and fair on budget. Did good work on a complex lightning project. Took longer than expected but communication was consistent and result was...
These people are wonderful! They were able to clean up several legacy bugs in our system after just looking at it for a short amount of time – and it is a very complex...
Ryan BorcherdtEx CEO
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Gaurav Kumar Singh
CEO & Founder
Gaurav Kumar Singh, the CEO and Founder at AnavClouds Software Solutions, is an expert in delivering the best Salesforce CRM focused solutions. With a thorough knowledge of the Sales and Service Clouds, he has delivered business benefits to a variety of clients across verticals. He has over seven years of experience as a Salesforce Consultant, which has helped him gain expertise in unleashing the full potential of the world’s no. one CRM platform for business growth and customer satisfaction.
Prior to laying the foundation of AnavClouds Software, Gaurav worked as a Salesforce Consultant and Evangelist. He has hands-on experience in providing complete Sales and Service Cloud solutions, including strategy, set up, configuration, integration and implementation, data migration and support options.
Gaurav holds a Masters degree in Animation and VFX from a leading Canadian University. He is passionate about technology, business, innovations and the latest advancements happening around the world.Visit his LinkedIn profile to know more about him.